{"id":8375,"date":"2020-09-25T12:16:05","date_gmt":"2020-09-25T11:16:05","guid":{"rendered":"https:\/\/www.thinkkidneys.nhs.uk\/kquip\/?page_id=8375"},"modified":"2020-09-25T12:41:14","modified_gmt":"2020-09-25T11:41:14","slug":"london-haemodialysis","status":"publish","type":"page","link":"https:\/\/www.thinkkidneys.nhs.uk\/kquip\/london-haemodialysis\/","title":{"rendered":"Protecting people on in-centre haemodialysis"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"alignright size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"336\" height=\"120\" src=\"https:\/\/www.thinkkidneys.nhs.uk\/kquip\/wp-content\/uploads\/sites\/5\/2020\/09\/South-London-Renal-Clinical-Alliance.png\" alt=\"\" class=\"wp-image-8368\"\/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Review of London kidney teams\u2019 response to COVID-19, March-June 2020 <\/h2>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Summary of k<strong>ey themes<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"> <strong>Patient support, advice and information<\/strong> &#8211; &#8216;l<strong>et\u2019s turn our faces to the front door<\/strong>&#8216;<\/h3>\n\n\n\n<div class=\"wp-block-group has-very-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ol class=\"wp-block-list\"><li>Meeting and greeting patients is simple but effective<\/li><li>How can we \u2018walk with\u2019 patients better through their journey: explore options for named nurses or case managers<\/li><li>Choice (and information to support it) is ever more important &#8211; for example, the communication of risk associated with in-centre haemodialysis, and provision of pathways to facilitate home therapies or supportive care where chosen.<\/li><li>Advanced care planning and frailty assessments are essential and should be part of routine care and conversations with patients<\/li><li>There is an opportunity to improve patient information across London so that it is consistent, accessible and embraces technology, ideally through one repository<\/li><li>Wellbeing support for both patients and staff is vital<\/li><\/ol>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Infection\ncontrol<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-group has-very-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ol class=\"wp-block-list\"><li>A variety of approaches to segregation and isolation were implemented across London but there was no clear signal that one isolation strategy was more effective<\/li><li>Expansion and availability of home therapies as a treatment option can help to minimise risk<\/li><li>Provision of a transport hub with regular sharing of information about capacity, dynamic learning, and guidance reduced enabled units to balance the risk of missed dialysis sessions against the need to optimise infection control<\/li><\/ol>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Workforce<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-group has-very-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ol class=\"wp-block-list\"><li>Collaboration and sharing of workforce within services and across services with rapid onsite training and refresher courses was vital<\/li><\/ol>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Next steps <\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Use the London Networks to review workforce and\nconsider a contingency approach to maintain renal services during a second\nsurge<\/li><li>Use the London Networks to convene a London\npatient information group with appropriate stakeholders<\/li><li>Explore the meet and greet concept used during COVID-19,\nconsidering named clinicians, care navigators or case managers<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Summary of discussions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What worked well?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>A variety of approaches to segregation and\nisolation were implemented across London; there was no clear signal that one\nisolation strategy was more effective than others<\/li><li>Clinical leadership and collaboration across the\nwhole of London with mutual support<\/li><li>Collaboration and sharing of workforce within\nservices and across services with rapid onsite training and refresher\ncourses\u2014medical students, dentists, surgeons, dieticians, pharmacists provided\nfull support to dialysis patients<\/li><li>Meet and Greet triage of all patients provided a\nwelcome and reassurance from staff <\/li><li>Patient HELPLINE provided in various forms by\ntelephone or email provided access to information regarding treatment options\nduring COVID-19 allowing signposting and triage of a spectrum of patient issues\nraised during COVID-19 as a result of changes in ordinary processes<\/li><li>Kidney Care UK website provided timely high\nquality accessible patient information <\/li><li>Transport Hub\u2014to share\nregular capacity information and create pan-London guidance <\/li><li>Active engagement and support of all staff,\neither sick or shielding, by senior leadership teams either by face-to-face\nvisits or regular phone calls<\/li><li>Promotion or expansion of home therapies\nprogrammes as a treatment option to minimise risk<\/li><li>Written\ncommunication to all patients to maintain updates on the latest guidance.<\/li><li>Trust websites\nhosting key information with useful links for patients<\/li><li>Scripted\ninformation for teams to communicate to patients for consistency and clarity<\/li><li>Renal dietitians\nwere placed in some satellite units to support with diet\/fluid management for\npatients on&nbsp;reduced&nbsp;hours\/twice weekly dialysis<\/li><\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Ideal patient information:  Keep It Short and Simple (KISS). Explain all technical language and make sure it&#8217;s read and sense checked by a wide range of patients.<\/p><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">&nbsp;<strong>Key challenges<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Protecting patients on ICHD ensuring all 12 themes are met in such a short time frame<\/li><li>Protect patients by protecting staff &#8211; maintain a resilient workforce<\/li><li>Maintaining consistent and updated communication with patients and families<\/li><li>Strategies to maintain communication with families and loved ones of patients unable to communicate during an inpatient stay <\/li><li>Providing clear and accessible patient information in the face of constantly changing NHSE\/government communications to the whole population rather than considering specific groups of people with particular risk factors<\/li><li>How to embed advanced care planning in care pathways at the right time to reflect the long-term teams knowledge of the patient and families wishes<\/li><li>How do we maintain HD skills in qualified HD staff who move to work in other renal specialist clinical areas such as transplant or dialysis preparation and ITU to redeploy quickly during a second surge<\/li><li>Maintain a workforce in all treatment areas such as transplantation, low clearance, home therapies and vascular access<\/li><li>Ensuring equity and equality of access to all patients to treatment options and decision making<\/li><li>Consistent transport guidance was lacking during the surge<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What could we do better?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Maintain renal nursing expertise in HD and PD<\/li><li>Maintain and assure equity of access to other\nservices such as low clearance, supportive care, transplant and vascular access<\/li><li>Communication with patients and carers,\nespecially if an inpatient; consider examples of good practice like a daily\ntelephone update<\/li><li>Provide more comprehensive wellbeing support for\npatients and staff<\/li><li>Providing better peer support \u2013 access to other\npatients\u2019 experiences and sharing of information &#8211;\nactive peer supporting in the young adult patient community throughout this\ntime has helped both with practical but also psychological challenges that\npeople have faced<\/li><li>Easily accessible information using technology\nto enable equity of access for the hard of hearing, partially sighted, other\ndisabilities and for those who are hard to reach.<\/li><li>Escalation plans on, or prior to, admission\u2014\nusing validated frailty tools and Advanced Care Planning to facilitate\nconversations and prepare patients and families for these decisions<\/li><li>Improve\npatient information: Keep It Short and Simple (KISS). Explain all technical\nlanguage and make sure it&#8217;s read and sense checked by a wide range of patients<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><a href=\"https:\/\/www.thinkkidneys.nhs.uk\/kquip\/hub\/review-of-london-kidney-teams-response-to-covid-19-march-june-2020\/\">RETURN TO LONDON KIDNEY TEAMS&#8217; RESPONSE TO COVID-19<\/a><\/h2>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><a href=\"https:\/\/www.thinkkidneys.nhs.uk\/kquip\/shared-learning-covid-19-haemodialysis\/\">RETURN TO SHARED LEARNING FROM THE KIDNEY COMMUNITY ON HAEMODIALYSIS DURING COVID-19<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Review of London kidney teams\u2019 response to COVID-19, March-June 2020 Summary of key themes Patient support, advice and information &#8211; &#8216;let\u2019s turn our faces to the front door&#8216; Meeting and greeting patients is simple but effective How can we \u2018walk with\u2019 patients better through their journey: explore options for named nurses or case managers Choice (and information to support it) is ever more important &#8211; for&#8230;<\/p>\n","protected":false},"author":130,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-8375","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Protecting people on in-centre haemodialysis - The Kidney Quality Improvement Partnership<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thinkkidneys.nhs.uk\/kquip\/london-haemodialysis\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Protecting people on in-centre haemodialysis - The Kidney Quality Improvement Partnership\" \/>\n<meta property=\"og:description\" content=\"Review of London kidney teams\u2019 response to COVID-19, March-June 2020 Summary of key themes Patient support, advice and information &#8211; 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