Dr Andrew McClean (Renal Consultant), Royal Stoke Hospital (Cohort 2)
We have now returned two batches of Your Health Surveys from our Outpatient Department’s Low Clearance Clinics, however challenges lie in the resurveying of these patients as they do not return to the clinic at fixed intervals. As a solution, we have kept a register of patients and plan to resurvey them every 6 months.
“For the first collection extra staff were put into clinic however this is probably unsustainable – the goal is to integrate it as a routine part of clinic activity. We are hoping to learn from the experiences of Newcastle, Kings, Derby and Sheffield from Cohort 1 who have experience of implementing the survey – I am particularly interested in Derby and Sheffield who have implemented the survey within their Outpatient Department clinics.
I would like to use the Patient View facility to integrate PAM/PROM into consultations, supported by having PDF’s of our patient’s results which are uploaded within the trust computer system under letters. This will mean they can be opened easily as part of an appointment.
Rachael Hogarth (Specialist Nurse) and Rachel Fraser (Renal Pharmacist), Freeman Hospital, Newcastle (Cohort 1)
We have been encouraging patients to sign up to Patient View, and to a text messaging service, Florence. We’re interested to see whether this technology can improve a patient’s activation level.
We were pleased to win the best poster award at our Trust Audit and Quality Improvement event recently. We think this shows that activation is an interesting idea with relevance to a wider audience.
Eleri Woods (Renal Nurse), Kings College Hospital, London (Cohort 1)
We are planning to use PAM/PROM to change consultations, conversations and behaviours in our clinics. Our main priority at the moment is making use of the PAM to change our interactions with our patients. We are also looking forward to testing the re-surveying process in one of our satellite clinics in June.
The main challenge has been delays in data returns and thinking about how best to use PDF’s and PAM in conversations. We are hoping that our workshop this month will address these challenges.