Following a clinical career as a radiographer and clinical manager, Fiona moved into service improvement in 2001.She has held a range of service improvement posts across a range of specialties working at Trust, SHA and National level and has undertaken several initiatives with the Department of Health. She gained an MBA from Durham in 2000.

Fiona joined the Patient Safety Programme for NHS Improving Quality in April 2014 where she works to support the delivery and co-production of the national Patient Safety Collaborative across England, in partnership with NHS England and the AHSNs. Other work involves capacity and capability building to support staff to make improvements in safety.

In previous roles Fiona has supported a range of improvement programmes across diagnostic services including radiology, audiology, endoscopy and physiology diagnostic services over the last 5 years. A recent initiative included supporting the early work on 7 day service delivery models.